Seller Agreement

DIBDAA LLC

SELLER AGREEMENT

Last updated: 28 September 2026

This Seller Agreement (“Seller Agreement”) governs the use of seller functionality made available through the Dibdaa website, applications and related services (collectively, the “Platform”).

The Platform is operated by Dibdaa LLC, a company incorporated in Sharjah Media City (Shams) Free Zone, United Arab Emirates (“Dibdaa”, “we”, “us” or “our”).

This Seller Agreement supplements the Dibdaa User Agreement, Privacy Notice and other applicable marketplace policies. By activating a seller account, creating a listing or otherwise using Dibdaa to sell an item, you agree to this Seller Agreement.

If you do not agree, you should not activate or use seller functionality.

1. DIBDAA'S ROLE

Dibdaa provides an online marketplace that enables buyers and sellers to discover items, communicate, transact and access supporting marketplace functionality.

Unless expressly stated otherwise, Dibdaa is not the seller, owner, manufacturer or supplier of items listed by users on the Platform.

The contract for the purchase and sale of an item is between the buyer and seller.

The seller remains responsible for the items they list, including their legality, ownership, condition, description, price, availability, fulfilment, delivery or collection arrangements, returns and compliance with applicable law and Dibdaa policies.

Dibdaa provides marketplace technology and supporting services intended to make buying and selling easier and help encourage a responsible community. These measures do not constitute a guarantee by Dibdaa regarding any user's identity, conduct, reliability, item, transaction or outcome.

2. SELLER ELIGIBILITY

You must be at least 18 years old to operate a seller account.

You must provide accurate and complete information when registering and must keep relevant account information up to date.

Dibdaa may require sellers to complete payment-related onboarding, identity, business or other verification requirements before certain seller functionality becomes available.

Additional requirements may apply depending on the seller, payment functionality being used, applicable law or requirements imposed by Dibdaa's payment services provider.

3. SELLER VERIFICATION AND STRIPE KYC

Dibdaa uses Stripe to provide payment infrastructure and certain seller onboarding and verification functionality.

Depending on the Stripe services and onboarding process applicable to your account, Stripe may require information or documentation to verify your identity, business, payment eligibility or other information required for payment services.

Stripe may require information such as identification, contact details, address information, business information, bank account information or supporting documentation.

Stripe's verification requirements are determined by Stripe and applicable regulatory requirements and may change from time to time.

Information submitted as part of Stripe's verification process is processed in accordance with Stripe's applicable terms and privacy practices.

Dibdaa may receive verification statuses, account identifiers and other information reasonably necessary to establish whether payment or seller functionality can be made available.

A seller may be unable to receive payments, withdraw funds or access certain seller functionality until applicable verification requirements have been completed.

Stripe confirms that its Connect services include onboarding and verification functionality and KYC/AML checks, although the precise allocation of KYC collection responsibilities depends on the particular Connect integration. Stripe Support

4. CREATING A LISTING

Sellers are responsible for ensuring that listings are accurate, clear and not misleading.

A listing should provide sufficient information for a buyer to make an informed purchasing decision, including where relevant:

• clear and recent photographs;
• an accurate item description;
• item condition;
• significant defects, damage or missing parts;
• dimensions or size;
• accurate weight and dimensions where delivery is requested;
• price;
• delivery or collection options; and
• applicable return conditions.

Sellers must not intentionally conceal defects or provide materially misleading information.

5. LISTING REVIEW

Dibdaa may review listings before or after publication to help maintain marketplace standards.

We may request additional information or changes before allowing a listing to go live.

Dibdaa may edit, restrict, deactivate or remove a listing where reasonably necessary to enforce our marketplace policies, respond to a complaint or legal requirement, protect users or maintain the Platform.

A listing being published on Dibdaa does not mean that Dibdaa has independently inspected, authenticated, valued, endorsed or guaranteed the item.

6. PROHIBITED AND RESTRICTED ITEMS

Sellers must not list anything prohibited by applicable law or Dibdaa's Prohibited & Restricted Items Policy.

The seller is responsible for determining whether an item can legally be advertised, sold, delivered or transferred in the United Arab Emirates.

Dibdaa may remove prohibited or restricted listings and may take further action where appropriate.

Repeated or serious violations may result in account strikes, restrictions, suspension or termination.

7. SELLING METHODS

Depending on the functionality available for a particular listing, Dibdaa may allow sellers to offer items using:

• Buy Now / Fixed Price;
• Make Offer; and/or
• Auction.

Available functionality may change from time to time.

8. MAKE OFFER

Where Make Offer is available, a seller may permit buyers to submit offers for an item.

Where functionality is provided, the seller may establish offer parameters, including the minimum amount they are prepared to accept.

Dibdaa may use those settings to automatically manage offers according to the seller's instructions, helping reduce unwanted or unrealistic offers.

Where an offer is accepted, the buyer may be required to complete payment within the period shown on the Platform.

If payment is not completed within the required period, the transaction may be cancelled and the item may become available for sale again.

9. AUCTIONS

Where auction functionality is available, sellers may offer an item through Dibdaa's auction process.

The seller is responsible for providing accurate listing information and, where available, selecting the auction duration, starting price and any applicable reserve price.

At the end of the auction, the successful bidder may be required to complete payment within the time shown.

Restrictions may apply to changing, withdrawing or cancelling an auction after bidding has commenced.

10. SELLER PRICING

Sellers are responsible for setting the price of their items.

Dibdaa does not guarantee that an item will sell or that any particular price represents its market value.

Where a seller is uncertain about an item's value, auction functionality may provide a way for potential buyers to determine the price through competitive bidding.

11. FEES

Dibdaa may offer some seller functionality without a listing or selling fee.

Where a fee applies to a particular service, feature, listing or subscription, the applicable charge should be displayed before the seller selects or purchases that service.

Dibdaa may introduce or change fees in the future. Any new or amended charges will apply in accordance with the applicable terms and information provided at the time.

Separate charges may arise from third parties, including payment or delivery providers.

12. PAYMENTS AND STRIPE

Dibdaa uses Stripe as a third-party payment services provider.

Payment functionality may therefore be provided through Stripe and be subject to Stripe's applicable terms, requirements and availability.

Where a seller provides a credit or debit card or another eligible payment method through Stripe, the payment credentials are handled through Stripe's payment infrastructure.

Dibdaa does not store the seller's complete credit or debit card number or CVV within Dibdaa's own systems.

Stripe may tokenise or otherwise securely associate a payment method with the relevant account so authorised transactions can subsequently be processed without Dibdaa storing the complete card credentials.

13. AUTHORITY TO PROCESS SELLER CHARGES

By providing an eligible payment method through Stripe and using Dibdaa's seller functionality, you authorise Dibdaa, where applicable, to instruct Stripe to process amounts properly due under this Seller Agreement or for services you have selected.

Such amounts may include:

• Dibdaa Premium subscription charges;
• applicable listing, selling or service fees;
• amounts recoverable following an eligible refund or Resolution Centre decision;
• amounts refunded or payable to a buyer for which the seller is responsible;
• applicable delivery or return-delivery costs for which the seller is responsible;
• the AED 20 Resolution Centre administration fee where applicable; and
• other charges expressly payable by the seller under this Seller Agreement or for a service selected or authorised by the seller.

Dibdaa will not use this authority to make arbitrary or unrelated charges.

If an amount cannot be successfully processed, Dibdaa may request another method of payment and may restrict relevant seller functionality while an amount properly due remains outstanding.

14. SELLER WALLET AND FUNDS

Dibdaa may provide wallet or balance functionality through which transaction information and funds associated with sales can be managed.

Where applicable, funds received from a buyer may remain pending or held until the applicable transaction and inspection process has been completed.

Amounts shown within Dibdaa's interface remain subject to the applicable payment provider's processing, settlement and verification requirements.

15. 48-HOUR INSPECTION PERIOD

Dibdaa provides buyers with an inspection period of up to 48 hours after receipt of an item to check that the item materially corresponds with the listing and is in the expected condition.

During this period, applicable seller funds may remain on hold.

If the buyer confirms through Dibdaa that the item has been received in good order before the 48 hours have expired, the funds may be released earlier.

If no eligible issue is reported within the applicable 48-hour inspection period, the transaction may be treated as accepted and the funds may be released to the seller.

If an eligible issue is raised during the inspection period, the relevant funds may remain on hold while the matter is reviewed.

16. BUYER ISSUES AND RESOLUTION CENTRE

If a buyer believes an item is materially different from its listing, damaged, incomplete or otherwise subject to an eligible issue, the buyer may report the matter through the Dibdaa Resolution Centre.

Dibdaa may review information reasonably relevant to the transaction, including:

• the original listing;
• photographs;
• item descriptions;
• communications;
• payment information;
• delivery or tracking information;
• return conditions; and
• information supplied by the buyer and seller.

Both parties may be asked to provide supporting information.

Dibdaa may use the information reasonably available to it to determine appropriate next steps under its marketplace policies.

17. WHERE A DISPUTE IS DETERMINED AGAINST THE SELLER

Where Dibdaa determines, in accordance with its applicable terms and policies and based on the information reasonably available, that the seller failed to comply with the listing, applicable return conditions or Dibdaa marketplace requirements, Dibdaa may take appropriate action.

This may include:

• facilitating or processing a refund to the buyer;
• requiring the item to be returned to the seller;
• recovering from the seller amounts refunded or payable to the buyer;
• recovering applicable delivery or return-delivery costs for which the seller is responsible;
• applying an AED 20 Resolution Centre administration fee;
• deducting applicable amounts from funds otherwise due to the seller or available through the seller's Dibdaa wallet; and/or
• instructing Stripe to charge the payment method associated with the seller's account for amounts properly due under this Seller Agreement.

The AED 20 Resolution Centre administration fee is additional to any purchase-price refund, delivery charge, return-delivery charge or other amount for which the seller is responsible.

Where appropriate, Dibdaa will provide information regarding the amount and reason for the charge.

18. RECOVERING OUTSTANDING AMOUNTS

Where funds available to the seller through Dibdaa are insufficient to satisfy an amount properly due, Dibdaa may seek to recover the outstanding amount through an authorised payment method associated with the seller's account through Stripe.

If recovery is unsuccessful, Dibdaa may request payment using another available method.

While an amount properly due remains outstanding, Dibdaa may restrict relevant functionality, including the seller's ability to create listings, sell items, withdraw funds or use certain paid services.

This does not affect any other rights available to Dibdaa under the Seller Agreement or applicable law.

19. RETURNS

Sellers may specify applicable return conditions when creating a listing, subject to Dibdaa's policies and applicable law.

Sellers are responsible for clearly communicating their return conditions.

The seller's return period and Dibdaa's 48-hour inspection period are separate.

For example, if a seller offers a seven-day return period, an eligible buyer may still request a return under those conditions after the initial 48-hour inspection period has ended.

A seller's stated return conditions do not override rights that may apply under law or Dibdaa's policies where an item has been materially misrepresented or another eligible marketplace issue exists.

20. RETURN DELIVERY COSTS

Responsibility for return-delivery costs depends on the reason for the return, the seller's stated return conditions, Dibdaa's applicable policies and the circumstances of the transaction.

Where Dibdaa determines through the Resolution Centre that the seller failed to comply with applicable requirements, the seller may be responsible for applicable return-delivery costs in addition to any refund and Resolution Centre administration fee.

21. DELIVERY SERVICES

Dibdaa provides access to delivery options through third-party delivery providers.

Dibdaa currently works with Aramex and PostaPlus for eligible deliveries.

Delivery availability may depend on factors including:

• item type;
• weight and dimensions;
• collection location;
• delivery destination; and
• third-party provider service availability.

The actual delivery service is provided by the applicable third-party delivery provider and is subject to that provider's applicable terms, service requirements and conditions.

Dibdaa facilitates access to these delivery options but does not itself operate Aramex or PostaPlus delivery services.

22. PACKAGING

The seller is responsible for appropriately preparing and packaging an item for collection and delivery.

Packaging should be suitable for the item's size, weight, nature and reasonable protection during transport.

Where applicable, sellers should comply with packaging requirements imposed by the relevant delivery provider.

Inadequate packaging may affect how a claim relating to damage during delivery is assessed.

23. WEIGHT AND DIMENSIONS

Sellers must provide accurate weight and dimensions where these are required for delivery.

Dibdaa's currently integrated delivery options are intended for eligible items weighing up to 30 kg, subject to applicable courier size and service restrictions.

If inaccurate information results in additional courier or delivery charges, the seller may be responsible for those additional amounts.

Items exceeding applicable delivery limits may require separate collection or delivery arrangements between the buyer and seller.

24. COLLECTION

Where collection is offered, buyers and sellers may arrange for the buyer to collect the item directly from the seller.

Users should take reasonable precautions when arranging an in-person collection.

A buyer should not confirm receipt through Dibdaa until the item has actually been received.

25. THIRD-PARTY SERVICES

Dibdaa may provide access to or integrations with third-party services, including:

• Stripe;
• Aramex;
• PostaPlus; and
• other service providers introduced from time to time.

Third-party services are provided by the relevant third party and may be subject to separate terms, privacy notices, eligibility requirements, charges and service limitations.

Dibdaa is not responsible for acts or omissions of independent third-party providers except to the extent responsibility cannot lawfully be excluded.

26. SELLER RESPONSIBILITY

Sellers remain responsible for:

• having the right to sell the item;
• complying with applicable law;
• providing accurate descriptions and photographs;
• disclosing relevant defects or damage;
• setting prices;
• ensuring the item is available;
• complying with agreed transactions;
• providing accurate delivery information;
• packaging items appropriately;
• honouring applicable return conditions;
• responding reasonably to transaction issues; and
• complying with Dibdaa's marketplace policies.

27. ACCOUNT STRIKES AND MARKETPLACE STANDARDS

Dibdaa aims to encourage responsible buying and selling.

Where Dibdaa determines that a seller has breached applicable marketplace rules or failed to meet their obligations, Dibdaa may apply an account strike or take other proportionate action.

Depending on the circumstances, action may include:

• a warning;
• removal or restriction of a listing;
• an account strike;
• restriction of certain functionality;
• temporary suspension; or
• account termination.

Repeated breaches may result in progressively stronger action.

A serious breach may result in immediate restriction or suspension without Dibdaa first applying multiple strikes.

These measures are intended to support marketplace standards and do not constitute a guarantee that Dibdaa can prevent every instance of fraud, misconduct or transaction failure.

28. DIBDAA PREMIUM — COMING SOON

Dibdaa Premium is coming soon.

When launched, Dibdaa Premium will allow eligible users to create a dedicated storefront through Dibdaa.

Depending on the selected plan, Premium functionality may include:

• a dedicated storefront;
• store name;
• logo and banner;
• store description;
• dedicated Dibdaa store URL;
• product catalogue;
• access to Buy Now, Make Offer and Auction functionality;
• integrated delivery options; and
• other Premium functionality made available by Dibdaa.

Premium store listings may also appear within Dibdaa's main marketplace.

29. PREMIUM SUBSCRIPTIONS

Dibdaa Premium will include a free option for up to the applicable number of active listings and paid plans based on the permitted number of active listings.

The applicable plan limits and subscription prices will be displayed before subscription.

Paid Premium subscriptions will be billed monthly and will automatically renew unless cancelled.

Recurring subscription payments will be processed through Stripe.

By subscribing to a paid Premium plan, the seller authorises the applicable recurring subscription charge until the subscription is cancelled or otherwise terminated.

30. PREMIUM CANCELLATION AND DOWNGRADES

A Premium seller may cancel or downgrade their paid subscription in accordance with the options provided through the Platform.

The existing subscription will generally remain active until the end of the applicable paid billing period unless otherwise stated.

At the end of the paid period, the account may be moved to the applicable lower plan or standard seller status.

Where the number of active listings exceeds the limit of the new plan, Dibdaa may make excess listings inactive or require the seller to select which listings remain active.

The precise downgrade functionality will be displayed through the Platform when available.

31. PREMIUM FEES AND COMMISSION

Under the currently intended Dibdaa Premium model, the applicable Premium subscription covers Dibdaa's ordinary selling charges associated with the Premium store while the relevant subscription remains active.

Where Dibdaa introduces marketplace commissions or other ordinary selling fees, Premium sellers may receive zero-commission or inclusive-fee treatment in accordance with the applicable Premium plan displayed at that time.

Optional services or third-party charges, including delivery or other separately selected services, may still apply.

32. PREMIUM STORE RESPONSIBILITY

A Premium storefront remains operated by the relevant seller.

Dibdaa provides the technology and marketplace environment but does not become the operator, owner or seller of the Premium user's products.

Premium sellers remain responsible for their:

• products;
• listings;
• descriptions;
• photographs;
• prices;
• stock or availability;
• fulfilment;
• delivery selections;
• return conditions;
• customer obligations; and
• legal and regulatory compliance.

The same Prohibited & Restricted Items Policy and applicable marketplace standards apply to Premium stores.

33. INTELLECTUAL PROPERTY AND SELLER CONTENT

The seller retains responsibility for content they upload, including photographs, descriptions, logos and storefront materials.

By uploading content to Dibdaa, the seller grants Dibdaa a non-exclusive licence to host, reproduce, display, format and use that content as reasonably necessary to operate, promote and provide the Platform and the seller's listings or storefront.

The seller confirms that they have the necessary rights to use content uploaded to Dibdaa and that it does not knowingly infringe another person's rights.

34. FRAUD AND MISUSE

Sellers must not use Dibdaa to engage in fraud, deception, money laundering, unlawful transactions, manipulation of marketplace functionality or other prohibited activity.

Dibdaa may investigate suspicious activity and may restrict relevant functionality while an investigation is taking place.

Dibdaa may cooperate with Stripe, delivery providers, regulators, law-enforcement authorities or other appropriate parties where required or permitted by applicable law.

35. OFF-PLATFORM TRANSACTIONS

Where a transaction is intended to be completed through Dibdaa, users should not attempt to circumvent applicable Dibdaa payment, safety or marketplace processes.

Dibdaa may be unable to provide the same transaction records, payment protections, Resolution Centre assistance or other marketplace functionality for transactions completed outside the Platform.

36. PRIVACY

Personal information is handled in accordance with the Dibdaa User Privacy Notice and Dibdaa Seller Privacy Notice.

Sellers must also respect personal information received about buyers and must only use that information where reasonably necessary for the relevant transaction, delivery, return or another legitimate purpose associated with the transaction.

Seller information may also be processed by third-party providers, including Stripe and applicable delivery providers, in accordance with their respective privacy practices.

The UAE's federal Personal Data Protection Law provides the general federal framework governing processing and protection of personal data. UAE Legislation

37. AVAILABILITY OF THE PLATFORM

Dibdaa aims to provide reliable marketplace functionality but does not guarantee uninterrupted or error-free availability.

Functionality may occasionally be unavailable because of maintenance, technical problems, third-party outages, security requirements or circumstances outside Dibdaa's reasonable control.

Dibdaa may modify, replace, suspend or discontinue features where reasonably necessary.

38. LIMITATION OF DIBDAA'S ROLE AND LIABILITY

To the maximum extent permitted by applicable law, Dibdaa is not responsible for the quality, safety, legality, authenticity or suitability of items offered by independent sellers, or for the conduct of buyers or sellers.

Dibdaa does not guarantee:

• that an item will sell;
• that a buyer or seller will complete a transaction;
• the accuracy of every user-provided listing;
• the conduct of another user;
• uninterrupted availability of third-party services; or
• a particular outcome from a transaction or dispute.

Nothing in this Seller Agreement excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

39. INDEMNITY

To the extent permitted by applicable law, a seller may be responsible for losses, liabilities, claims, costs or expenses reasonably incurred by Dibdaa arising directly from the seller's unlawful conduct, material breach of this Seller Agreement, infringement of third-party rights or sale of an item the seller had no lawful right to sell.

This provision does not apply to the extent a loss was caused by Dibdaa's own breach or conduct for which liability cannot lawfully be excluded.

40. SUSPENSION OR TERMINATION

Dibdaa may restrict, suspend or terminate seller functionality where reasonably necessary, including where:

• this Seller Agreement is materially breached;
• prohibited or unlawful items are listed;
• fraudulent or suspicious activity is identified;
• required payment or verification requirements are not completed;
• amounts properly due remain unpaid;
• repeated marketplace breaches occur;
• another user's safety or the integrity of the Platform may be at risk; or
• Dibdaa is required to do so by law or a competent authority.

Where appropriate, Dibdaa may provide notice or an opportunity to address the issue.

Serious fraud, unlawful conduct or safety concerns may require immediate action.

41. CHANGES TO THIS SELLER AGREEMENT

Dibdaa may update this Seller Agreement from time to time to reflect changes to the Platform, marketplace functionality, fees, third-party services, business practices or applicable legal requirements.

The latest version will be published on Dibdaa with an updated effective date.

Where a change materially affects sellers' rights or obligations, Dibdaa may provide additional notice where appropriate.

Continued use of seller functionality following the effective date of an updated Seller Agreement constitutes acceptance where permitted by applicable law.

42. GOVERNING LAW AND JURISDICTION

This Seller Agreement is governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applying to Dibdaa LLC through Sharjah Media City (Shams) Free Zone.

Any dispute concerning this Seller Agreement will be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory rights or jurisdiction that may apply under applicable law.

43. RELATIONSHIP WITH OTHER DIBDAA TERMS

This Seller Agreement should be read together with Dibdaa's:

• User Agreement;
• User Privacy Notice;
• Seller Privacy Notice;
• Returns Policy;
• Delivery & Collection information;
• Prohibited & Restricted Items Policy;
• Resolution Centre rules; and
• other applicable marketplace policies.

If there is an inconsistency, the more specific terms applicable to the particular service or transaction will apply to that issue, subject to applicable law.

44. CONTACT US

Questions concerning this Seller Agreement can be sent to:

Dibdaa LLC
Sharjah Media City (Shams) Free Zone
United Arab Emirates

Email: [email protected]