Knowledge Base
Knowledge Base
Everything you need to get started with Dibdaa
Welcome to the Dibdaa Knowledge Base.
Whether you're buying your first item, creating a listing, making an offer or arranging delivery, you'll find guidance here to help you get the most from Dibdaa.
Buying on Dibdaa
Learn how to search for items, make offers, participate in auctions, complete purchases and understand how buyer protection works.
Popular topics:
- Buying an item
- Making an offer
- Bidding in an auction
- Payments and the 48-hour inspection period
- Delivery and collection
Returns and disputes
Selling on Dibdaa
Find out how to create a great listing, choose how you want to sell your item and manage your transaction from listing through to payment.
Popular topics:
- Creating a listing
- Fixed-price sales
- Make Offer
- Selling by auction
- Adding clear photos and descriptions
- Delivery and collection options
- Getting paid
Managing offers
Delivery & Collection
Understand the different ways buyers and sellers can exchange items.
Where available, Dibdaa's integrated delivery options include Aramex and PostaPlus for eligible items up to the applicable weight and size limits.
You can also arrange buyer collection or offer free delivery where available.
Payments & Protection
Learn how payments work on Dibdaa, including the 48-hour buyer inspection period, when funds are released to sellers and what to do if something goes wrong with a transaction.
Returns & Resolution
Find guidance on seller return policies, raising an issue, returning an item and using the Dibdaa Resolution Center when a buyer and seller cannot resolve an issue directly.
Free Stuff
Have something useful you no longer need?
Dibdaa's Free Stuff section lets members offer eligible items to others at no cost, helping useful products stay in circulation and giving them a second life.
All Free Stuff listings must follow Dibdaa's marketplace rules, including our Prohibited & Restricted Items Policy.
Safety & Security
Learn how to protect your account, recognise suspicious activity, use Dibdaa's approved transaction processes and trade safely with other members of the community.
Need More Help?
Can't find what you're looking for?
Visit our FAQ, Resolution Center, or Contact Us page for additional help.