Return options depend on the item, seller and circumstances of the transaction. Please check the listing and applicable return terms before purchasing. If an item is materially different from its description or there is a problem with your purchase, report the issue through the Dibdaa Resolution Center within 48 hours of receiving the item, where the Dibdaa inspection period applies.

If there is a problem with your purchase, contact the seller through Dibdaa first. If the issue cannot be resolved, you can raise a dispute through the Dibdaa Resolution Center. Dibdaa will review the transaction and any supporting information provided by both parties in accordance with the applicable terms and policies.

Dibdaa does not currently charge buyers a platform fee. Any applicable delivery charges or other costs will be shown or agreed as part of the transaction before purchase.

If you would like to inspect an item before purchasing, you can contact the seller through Dibdaa to ask whether an inspection can be arranged. Never make payment outside Dibdaa for a transaction intended to be completed through the platform.

If the item is materially different from its listing or there is a problem with your purchase, report the issue through the Dibdaa Resolution Center within the applicable inspection period. Provide details and supporting information, such as photographs, where relevant. Dibdaa will review the issue and work with the buyer and seller to reach an appropriate resolution. Where a seller is found to have breached Dibdaa’s rules or failed to meet their obligations, a strike may be applied to their account. Repeated or serious breaches may result in further account restrictions or suspension.

Depending on the available options, you may be able to collect your purchase directly from the seller or arrange delivery using a Dibdaa-supported delivery option. The available options will be shown or agreed as part of the transaction.

Delivery options depend on the item, seller and location. Where available, you may be able to collect the item directly from the seller or use one of Dibdaa’s supported delivery options. Available delivery or collection options will be shown during the transaction.

If Make Offer is available on a listing, you can submit an offer to the seller. The seller can accept or decline your offer. If your offer is accepted, you will need to complete payment within the time shown. If payment is not completed within that period, the transaction may be cancelled and the item made available again.

Find an item you’re interested in and choose the purchasing option available on the listing. Depending on the item, you may be able to Buy Now, Make an Offer, or place a bid in an Auction. Follow the on-screen steps to complete your purchase and payment.

Yes. You’ll need a Dibdaa account to purchase items, make offers, place bids and manage your transactions.

Buy Now lets you purchase an item immediately at the seller’s listed price. Select Buy Now and follow the checkout steps to complete your payment.

Dibdaa is built around trust and responsible buying and selling. Users are expected to describe items accurately, honour agreed transactions and follow Dibdaa’s marketplace rules. Where a user is found to have breached these rules, Dibdaa may issue account strikes or take further action, including restricting or suspending an account for repeated or serious breaches.